Employee handbook
Dear colleague - welcome to the team!
Warm welcome as an employee at Sundvolden Hotel, one of Norway's most traditional hotels. We are happy that you have chosen to work here with us! We hope that you will enjoy your time here and find the work interesting.
In this booklet, we will inform you about what we believe is important for you to know regarding the company and your work situation. If there is still anything you wonder about after reading this, do not hesitate to ask your department manager or immediate superior. This personnel handbook is part of your employment contract with the hotel.
Sundvolden Hotel aims to be one of the best conference and seminar hotels in the market when it comes to quality and personal service. We also focus greatly on health, wellness, tourism, and private events. To achieve this, we need employees who are results-oriented and enjoy putting the guest first.
Your well-being and interest are crucial for us to reach our goals. A good working environment can only be created if everyone commits to it. The hotel management, in turn, will facilitate creating a good team spirit and fostering collaboration to achieve common goals.
We hope you will enjoy your time with us and that you will find interesting and challenging tasks for a long time to come.
Best regards
SUNDVOLDEN HOTEL
Cecilie & Tord
Hosts
A "Sundvolding" er en person som kommer fra Sundvollen, en liten bygd i Norge.
A "Sundvolding" is a distinctly cheerful and accommodating host at Sundvolden Hotel. The Sundvoldings are characterized by good eye contact, infectious good humor, and a keen eye for detail. It is said of the Sundvoldings that they often know what guests need almost before the guests themselves realize it! The Sundvoldings have a taste for the good life and like to stay up-to-date with the times. They understand that guests appreciate finding the same comforts at Sundvolden as they have at home. There are rumors about the care the Sundvoldings show towards guests and their ability to make guests feel at home. Sundvoldings are solution-oriented and excellent team players because they know that they achieve the most when working together. They are creative and curious, constantly coming up with better solutions for both colleagues and guests. This is why guests often wish to return to Sundvolden Hotel for the Sundvoldings' excellent care and thoughtfulness.
We have two internal slogans:
We make each other proud
The goal of our leadership style is to create engagement and work pride so that each employee wants to do their job as well as they can at all times. In this way, we manage to impress our guests so that they want to come back. This leads us to our second motto:
It depends on me
Each employee should be empowered to impress the guests with their quick and good solutions to any problems that may arise. To achieve this, employees must be empowered and have an education/training background that enables them to take on this responsibility.
The most important thing for Sundvolden Hotel is that the guests enjoy themselves, everything must be organized around that!
Generous – Engaged - Close – Daring
Employee benefits at Sundvolden
Our organization
Rules of cooperation
RESPECT
I respect all colleagues and departments
I respect a decision once it's made
I respect the time and work of my colleagues
SAFETY
I can make mistakes and learn from them, receiving constructive feedback
I have professional confidence in the work I do
I am open to both criticism and praise, giving it to the right person
I support others and this creates good interaction
I give clear instructions in good time - and am specific
I keep information confidential if agreed upon
I am confident in my own decisions
HONESTY
I do what I say
I talk with others, not about them
I separate the person from the issue
I speak plainly and directly, calling a spade a spade
I am honest, which requires courage
LEARNING ENVIRONMENT
I take responsibility for my own learning
I help others become better
I think innovatively, seeing opportunities rather than obstacles
HUMOR
I laugh with others, not at them
I have humor and a good mood, creating job satisfaction
I am informal while being professional
Take care of the working environment
Do not accept bullying and exclusion, everyone has the right to be taken seriously
Stop rumors and gossip
Care about others, so they feel seen
Show interest in what others are doing
Give responsibility, everyone has something to contribute if given the opportunity
Trust that everyone is doing their best
Be accommodating, so that everyone can return at their own pace and with tasks tailored to each individual
Have patience. We solve tasks in different ways and at different paces
Listen to others
It's okay to make mistakes
Work regulations
Procedures for follow-up on medically certified sick leave at Sundvolden Hotel
When an employee is on sick leave, the goal is to facilitate their return to work.
The employer should also prevent new work-related sick leaves from occurring.
We aim to be an attractive employer.
In order to achieve this, we need to be good at:
Continuous learning: Investing in employees through Sundvolden Skolen, development programs, courses, and placements, and always showing a strong willingness to help employees grow
Linking pay and promotions to job performance: Having good feedback systems for employees
Rewarding those who dare to take chances and succeed, with room for failure if it occurs
Good mix of gender, age, and ethnicity: Flexible solutions for employees in different phases
Environmental and social awareness: Profitability and continuous growth: Only companies in growth can promise an exciting future, where opportunities for career development and increased salaries are significant
Practical information
A little something from us to you that is not rules - but equally important!
The fifth society
Heart to heart - From reason to emotion - From knowledge to experience - From design to staging…
Quality applies to people, we must create a school at the Sundvolden Hotel that develops people. Quality is about satisfying people's needs.
Of satisfied guests, 68% will return
Among the extremely satisfied guests, 97% will return
Performance standard: "The level of quality you consciously or unconsciously base your actions on", Oddvar Bjørnestad
Most (60%) say they never do their best, because we do not demand it
Requirement = Declaration of Love
A proper performance standard gives self-respect
All people consciously/unconsciously seek confirmation of their own dignity
We must demand quality otherwise we are contributing to the abolition of quality
Personal quality affects attitudes, behavior, communication, cooperation, and personal planning.
It depends on you!
Routine for personal protective equipment
Fire instructions for Sundvolden Hotel
Our workplace - Sundvolden hotel
Sundvolden Hotel is a solid company that can withstand both success and setbacks, and we are a significant contributor to value creation in the local area. Value creation is not just about profitability but also ethics and morality, values and attitudes. This creates the conditions for meeting future demands and expectations.
A good reputation is crucial for a company like Sundvolden Hotel. Our ethical standards are crucial for our reputation and esteem among our guests, suppliers, and society at large. We will ensure quality of goods and services while also taking care of the environment.
The main responsibility for developing Sundvolden Hotel lies with the leaders. It is a leadership responsibility to ensure that the hotel and all employees act correctly and ethically. One of the most powerful tools a leader has is the influence as a role model and example to follow.
What has taken a generation to build up can be torn down very quickly. Therefore, we must be concerned about our workplace and our own reputation
Our company should be characterized by values that reflect our culture and our way of working, telling us how we should be. All this we do to strive towards our vision -Loved by our guests, admired by our competitors-
GENEROUS means being generous, showing magnanimity and giving of oneself for the benefit of colleagues and the hotel. You should listen to your colleagues, and a high level of tolerance should allow you to be honest and sincere in discussions.
BOLD encourages you to make decisions that you believe are beneficial for the hotel, to dare to push boundaries, and to test and expand your potential. You are not afraid to have the necessary conversations.
ENGAGED involves participating in the community. You show enthusiasm and interest, passion and care for colleagues, guests, and the job, and you go the extra mile when necessary.
CLOSE is what you should be when required. You should contribute to exceeding guests' expectations and making their stay a fantastic experience. Your colleagues should know that you will support them regardless of their needs.
Welcome to the team!
xx
"Work is love made visible.
And if you cannot work with love but only with distaste, it is better that you should leave your work and sit at the gate of the temple and take alms of those who work with joy.
For if you bake your bread with indifference, you bake a bitter bread that feeds but half man's hunger.
And if you squeeze the grapes with reluctance, you make poison in the wine. And if you sing though as angels, and love not the singing, you muffle man's ears to the voices of the day and the voices of the night."
The Prophet, Kahlil Gibran
Guidelines against sexual harassment
The Notification Poster
Adopted by Sundvolden Hotel on 9/10-2017 after a process involving
Cecilie Laeskogen, Silje Storvik, Marlys Koosapoeg
Updated with new names and company health services in 2023.
Sundvolden Hotel assumes that employees report in writing about critical conditions, and it is important that the employee or whistleblower ensures that the report is received as a disclosure and not as a personnel matter.
Insurance and pension
Sundvolden Hotel pays pension and OTP through Sparebank 1 Ringerike and Hadeland. You have access to your pension savings through the bank's website - see link below. Furthermore, you are insured through your employer - see more in the attachment below.
We are looking forward to working with you!
